WELCOME TO WESTERN OREGON ADVANCED HEALTH
We are a Coordinated Care Organization (CCO) serving people in Coos and Curry Counties on the Oregon Health Plan. We partner with Coos Health & Wellness (formerly Coos County Mental Health), Curry Community Health, Adapt, Advantage Dental, and Translink to provide high quality care and service to our members. We contract with most healthcare providers in our service area which allows our members a choice of who they want to see.
If you are new to our plan, please contact our Customer Service Department at 800-264-0014, TTY 877-769-7400 to:
- Be assigned to a Primary Care Provider (PCP)
- Schedule to attend a Member Information Session to learn more about your health care benefits and WOAH services
- Get established with a Primary Dental Provider (PDP)
- Learn how to access mental health and substance use treatment
- Learn about your Transportation benefit and how to set up rides
- Get your questions answered about your benefits
We care about our members and want to make sure that your health care needs are met. Please contact us at 800-264-0014, TTY 877-769-7400 to allow us to assist you.
The Story of Us…
- In 2011, the Oregon Legislative Assembly implemented a new model for managed care – Coordinated Care Organizations (or CCOs). CCOs were required to fully integrate and coordinate all health care services – physical health, mental health, and dental health — under a single health care system. It was then that DOCS, County Mental Health Agencies, Advantage Dental, and local hospitals joined forces to create Western Oregon Advanced Health – the CCO that now serves Coos and Curry Counties. Western Oregon Advanced Health is supported by the same doctors, nurses, dentists, therapists, and hospitals who have long been serving Oregon’s South Coast region. Western Oregon Advanced Health is locally owned and locally operated and is here to serve local residents.
- By 2000, in addition to being enrolled in DOCS for health care services, 90 percent of all Oregon Health Plan Members were also enrolled in a Mental Health Organization (MHO) and a Dental Care Organization (DCO). Coos and Curry Counties were served by Jefferson Behavioral Health as the MHO, and by Advantage Dental as the DCO.
- By 1998, many of the large Health Maintenance Organizations found that they could not sustain their expansion into small rural communities that fell outside of the major population centers, and began to withdraw from rural counties. Because DOCS had always stayed the course and honored its commitment to local residents, it remained a vital partner in Coos, Curry, and Western Douglas Counties, even though the health care environment was changing throughout most of Oregon. As a small plan, DOCS was able to tailor its care to meet local community needs, while fostering local control and local accountability.
- In 1994, Primary Care Organizations (PCOs) were phased out in favor of Fully Capitated Health Plans (FCHPs). While Primary Care Organizations had been responsible only for the provision of out-patient services, Fully Capitated Health Plans became responsible for all medical benefits, including prescription medications and hospitalizations. Large commercial Health Maintenance Organizations (HMOs) expanded rapidly into new service areas, often squeezing out locally owned and locally controlled Primary Care Organizations such as DOCS.
- In 1989, the Oregon Legislative Assembly passed the Oregon Health Plan Demonstration Project. This Project’s goal was to provide all Medicaid beneficiaries with fully managed health care services through Primary Care Organizations (PCOs). The term, managed, simply means that each Medicaid beneficiary has access to a primary care provider, and that provider manages all of the individual patient’s needs for primary and medical specialty services. To provide this level of managed care, primary care and medical specialty physicians from throughout South Coastal Oregon banded together to form a Primary Care Organization as required by state regulation. This Primary Care Organization, legally known as Southwest Oregon Independent Practice Association, operated under the familiar name of DOCS – Doctors of Oregon’s Coast South.